Service Terms
Last updated: 17 September 2026
These terms explain the use of the Starlink Trust identity verification and card service portal, your responsibilities, and the information to check before requesting a service. Please read them together with the Privacy Notice and the applicable card provider’s terms.
Contents
1. Scope and acceptance
This portal supports identity applications, application tracking and available card management functions. The specific card and payment services are provided under the arrangements and product agreements identified in the application process. These website terms do not replace those agreements.
Read the information shown for each request before confirming it. Opening these terms does not constitute consent: the application’s consent checkboxes require your own choice. If you cannot accept the terms relevant to a service, do not submit that request and contact us for clarification.
2. Eligibility and accurate information
You must have the legal capacity and eligibility required for the requested service, and submit information about yourself unless a permitted representative process expressly applies. Provide complete, accurate and current information, and do not impersonate another person or submit altered documents.
Product availability can depend on residence, verification results and the provider’s requirements. A country appearing in a selection list, or a card image appearing on the site, does not by itself confirm eligibility. Inform us promptly if relevant information changes.
3. Identity verification and card applications
Creating an identity profile starts the identity verification process only. After approval, you separately choose and request an available card. A card request may require internal review and a provider decision before issuance, followed by activation where applicable.
Submitting information, receiving an application reference or seeing an illustrative card does not guarantee approval or issuance. Please follow the next step shown for your application and respond to legitimate requests for further information through the designated channel.
4. Account access and security
Keep access codes, personal login links, card security codes and PINs confidential. You can save your personal link without writing down a code. If it is lost, contact the service team to identify your application and obtain an access link. You are responsible for taking reasonable care of your device and access credentials.
Use the official service pages and sign out after using a shared device. If you suspect unauthorised access or lose a card, use available freeze or security controls and contact the relevant support channel promptly. Do not send passwords, PINs or recovery codes in support messages.
5. Charges, currency and exchange rates
Charges, if applicable, may relate to issuing or replacing a card, delivery, funding, use of the card or currency conversion. Review the fee information and the relevant product agreement before confirming a chargeable request. Mandatory charges and applicable conditions should be clearly disclosed; optional services require a separate choice.
Check the amount, currency, any exchange rate and the validity of a quote before proceeding. These terms do not set a fee rate or promise a free service. If a charge or conversion is unclear, seek clarification before confirming.
6. Instructions, funding and transaction records
Before authorising a transaction, check the recipient or account, amount, currency and any applicable network or address. Processing times and status depend on the relevant provider and payment network. A submitted instruction may not be immediately reversible.
Wallet balances, card balances and pending amounts can represent different accounts or processing stages. Use the relevant confirmed records when checking a transaction. If a request times out or its result is unclear, check its status or contact support before submitting the same payment again.
7. Permitted use
Use the service lawfully and only within the permissions granted to you. Do not use it for fraud, money laundering, impersonation, evading required checks, unauthorised access, or activities prohibited by the applicable card agreement.
Do not interfere with the website, attempt to access another user’s information, bypass security controls or overload the service through abusive automated requests. Cooperate with reasonable requests needed to resolve a security or compliance issue.
8. Availability and external services
Access may be affected by maintenance, outages, network conditions or the availability of verification and card providers. Displayed processing estimates are not a guarantee of completion at a particular time. We will provide relevant status information where available.
When directed to a separate provider’s service, check the destination and its terms before proceeding. External links do not transfer your existing consent to unrelated products or services.
9. Cancellation, refunds and disputes
If you want to withdraw an application, cancel a service or request a refund, contact support with the relevant reference. Whether an instruction can be stopped depends on its processing stage, the applicable product terms and your rights under law. A request to close an account does not itself cancel completed transactions or outstanding obligations.
Report disputed, duplicate or unauthorised transactions promptly. Provide the reference, date, amount and a brief description through the designated channel. Any applicable claim deadlines, evidence requirements, refund conditions or charges must be considered under the relevant product agreement and law; these terms do not remove mandatory refund or dispute rights.
10. Restrictions and ending a service
Access or processing may be restricted where necessary to protect an account, investigate suspected misuse, meet a legal requirement or respond to an unresolved eligibility issue. Where permitted and practicable, the reason and available next steps will be explained.
You may ask to stop using the service or close an application. Handling of remaining funds, pending transactions and retained records follows the applicable product agreement, legal requirements and Privacy Notice. A restriction does not remove rights that cannot lawfully be excluded.
11. Website content and intellectual property
Website content, brand marks and card artwork belong to their respective owners or licensors. You may use the site and keep copies of notices or your own records for your personal service needs. This does not grant a right to reuse brand assets commercially, misrepresent affiliation or redistribute other users’ information.
Card artwork and demonstrations illustrate a product experience. Your actual product, issuance status, balance and available functions are determined by your application and the applicable service records.
12. Responsibility and your legal rights
We aim to provide clear, accurate information and reasonable measures for a secure service. Please tell us about errors so they can be investigated. The responsibility for a particular service or transaction depends on the relevant facts, applicable agreement and law.
Nothing in these terms excludes liability that cannot lawfully be excluded, removes mandatory consumer rights, or prevents you from using a complaint or dispute process available under applicable law. Please first contact us with the relevant details so we can try to resolve a concern.
13. Test environments, updates and language
If a page is marked as a test environment, follow its testing instructions. Do not treat a demonstration balance or successful test as confirmation of a live card or settled funds, and do not send real funds to a demonstration or test address.
Changes to these terms will be dated above. Material changes will be communicated appropriately, and renewed agreement requested where required. The English and Chinese versions are intended to convey the same terms. If wording is unclear or appears inconsistent, contact us for clarification; mandatory rights under applicable law remain unaffected.
Service questions and complaints
Contact the existing service team below with your application or transaction reference and a description of the issue. Keep relevant confirmations for your records. Do not send your recovery code, full card number, CVC or PIN.
sales@starlinktrust.com